CreateSpace stands behind the quality of our products and services, offering a satisfaction guarantee. If for any reason, you are dissatisfied with a manufactured product, we will correct any defects or refund the amount you paid to us if we’re unable to resolve the issue to your satisfaction.
To request a replacement or refund for your order, contact Member Support within 60 days of the date the units are delivered to you.
Once you contact Member Support, we will send a replacement, along with a postage-paid mailing envelope for return of the wrong or defective item. Please be sure to provide the order number, a detailed description of any defect, including the number of affected books, and pictures of any defect. Additionally, please provide the Product ID of the defective book, which can be found on the last physical page of the book under the barcode.
For large bulk book orders, we may ask that you return samples of the defective books along with the book covers of the remaining items.
To receive a refund for your book order, you must return all defective copies to us. Once you contact Member Support, we will arrange for the shipping of the returned units and issue a refund once we receive them.